Company Policies

Terms of Use

Effective Date: 18^th September 2025
Last Updated: 18^th September 2025
Website: www.thechallenge.com

Welcome to The Challenge ("we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our website (www.thechallenge.com) and our online soccer training programme (The Challenge). The Challenge is available to individuals in the United Kingdom and the United States and is designed for both adults and children.

By accessing our website, creating an account, submitting payment, or permitting a child to participate, you agree to these Terms. If you do not agree, please do not use the Site or register for The Challenge.

1. Eligibility

• Adults (18 years and over) may register directly for The Challenge.
• For participants under 18, a parent or legal guardian must complete the registration process and give explicit consent for the child’s participation.
• By registering a child, the parent or guardian agrees to these Terms on behalf of the child.

2. The Challenge Description

The Challenge includes:

• On-demand video training
• Live online coaching sessions
• Downloadable training materials and fitness plans
• Optional Challenge At Home assessments or progress tracking tools

The content is accessible online through our secure portal after successful registration and payment.

3. Registration and Accounts

• Users must create an account to access The Challenge.
• Account holders are responsible for keeping their login credentials secure and for all activity under their account.
• For children, accounts must be managed by a parent or guardian.

We reserve the right to suspend or terminate accounts for any misuse or breach of these Terms.

4. Parental Consent (For Children Under 18)

For children under 18:

• A parent or legal guardian must give consent during the registration process.
• By registering, the parent/guardian certifies that the child is physically fit and able to participate in physical activities.
• It is the parent/guardian's responsibility to supervise the child’s participation in all online training.

We may request additional verification of parental authority where required by law (e.g. COPPA in the USA or GDPR-K in the UK).

5. Payments and Fees

• All Challenge fees are listed on the Site and must be paid in full at the time of registration.
• We accept payment via secure third-party processors (e.g., Stripe, PayPal).
• All prices are shown in the local currency for each region (GBP for UK, USD for USA).
• You agree to comply with the terms of the payment provider and to provide accurate billing information.

Refund Policy:
Refunds are only provided under limited circumstances, such as technical failure on our part or Challenge cancellation. Requests must be made in writing within 7 days of purchase.

For full information on Payments, Fees and our refund & cancellations, please see our separate policy on our website

6. Access to Content

• Registered users will receive access to online content, which may include videos, PDF guides, and live session links.
• This content is for personal, non-commercial use only.
• You may not share, copy, record, or distribute any materials without our written permission.
• We reserve the right to revoke access for misuse or unauthorized sharing.

 7. Health Disclaimer and Assumption of Risk

• The Challenge involves physical exercise and fitness training.
• By participating, you (or your child) voluntarily assume all risks related to physical activity, including injury.
• You agree to consult a medical professional before beginning any fitness regime, particularly if there are pre-existing health concerns.
• We are not responsible for any injuries or health issues resulting from participation.

8. Conduct and Behaviour

All users must:

• Use the Site and The Challenge respectfully and lawfully.
• Avoid abusive, offensive, or disruptive behaviour in live sessions or community forums.
• Not harass, bully, or threaten coaches or other participants.

We reserve the right to suspend or terminate access for any user who violates this code of conduct.

9. Intellectual Property

• All Challenge materials (videos, documents, graphics, branding) are owned by us or our licensors and are protected by intellectual property laws.
• No rights are granted to you except for limited, personal access to the content for the duration of your subscription or enrolment.

Anti-Slavery and Human Trafficking Policy

Effective Date: 18^th September 2025
Review Date:  Annually
Applies To: All users, suppliers, partners, and employees of The Challenge

1. Purpose

At The Challenge we are committed to preventing modern slavery, human trafficking, forced labour, and all forms of exploitation within our operations, partnerships, and supply chain. We believe in ethical conduct, fairness, and human dignity, and we take our responsibility seriously to ensure our platform and business practices do not contribute to such abuses.

2. Our Business

The Challenge is a programme dedicated to delivering soccer challenges, competitions, and community engagement for football enthusiasts. We are a digital platform delivering online programs and in-person training sessions through a trusted network of soccer club partnerships. While our physical supply chains are limited, we remain firmly committed to ethical sourcing and the fair, respectful treatment of everyone involved in our operations.

3. Our Commitment

We oppose all forms of modern slavery and human trafficking. Specifically, we will:

• Never knowingly engage with suppliers, partners, or contractors involved in modern slavery or human trafficking
• Require our suppliers and partners to comply with applicable anti-slavery laws
• Promote awareness of human rights within our organization and broader community
• Provide a safe and respectful platform for users, content creators, and collaborators

4. Risk Management & Due Diligence

While we consider our direct risk of modern slavery to be extremely low due to the nature of our business, we:

• Conduct reviews of suppliers and service providers where relevant (e.g., merchandise, event partners)
• Include anti-slavery clauses in new contracts and agreements where appropriate
• Monitor media and public records for any partner or supplier violations

5. Raising Concerns

We encourage anyone — users, staff, suppliers, or the public — to report any concerns related to slavery, trafficking, or unethical conduct associated with our platform. Reports can be made anonymously and will be treated seriously and confidentially.

To report a concern, contact:
Email:  XXXXXX

6. Legal Compliance

This policy is designed to comply with the following laws and frameworks related to the prevention of modern slavery and human trafficking:

• The UK Modern Slavery Act 2015
• The UN Guiding Principles on Business and Human Rights
• The U.S. Trafficking Victims Protection Act (TVPA) of 2000, and its subsequent Reauthorizations (TVPRA)
• The U.S. Federal Acquisition Regulation (FAR) 52.222-50, related to Combating Trafficking in Persons
• Section 307 of the U.S. Tariff Act of 1930, prohibiting the importation of goods made with forced or indentured labour
• Any other relevant local, national, or international laws applicable to our operations, partnerships, and supply chains

7. Policy Review

This policy will be reviewed annually or in response to major changes in law, regulation, or company operations.

Approved by: Philip Albury
Date: 18^th September 2025

Accessibility Statement

Effective Date: 18^th September 2025
Last Updated: 18^th September 2025

At The Challenge we are committed to ensuring digital accessibility for people with disabilities. We are continually working to improve the user experience for everyone and apply the relevant accessibility standards to ensure our content is inclusive and user-friendly.

Measures to Support Accessibility

We take the following measures to ensure accessibility of The Challenge website:

• Include accessibility as part of our website design and development process
• Provide ongoing accessibility training for our team
• Conduct regular accessibility audits and user testing
• Use tools and standards like the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA

Accessibility Features

• Keyboard navigation compatibility
• Text alternatives for all images and non-text content
• Sufficient contrast between text and backgrounds
• Responsive design for all devices and screen sizes
• Video captions and transcripts (where applicable)
• Descriptive link text and headings for screen readers

Limitations & Alternatives

Despite our best efforts, some content may not yet be fully accessible. For example:

• Older video content may lack captions or transcripts
• Some third-party integrations or plugins may not fully meet accessibility standards

If you experience any issues or need alternatives to inaccessible content, please contact us using the information below.

Feedback & Contact

We welcome your feedback on the accessibility of our site. If you encounter any barriers or have suggestions for improvement, please reach out to us:

Email: [Insert Email Address]
We aim to respond to accessibility inquiries within 2–3 business days.

Formal Complaints

If you are not satisfied with our response, you may contact the our complaints department to file a formal complaint regarding digital accessibility.

Child Safeguarding Policy

Effective Date: 19^th September 2025
Last Updated: 19^th September 2025

1. Policy Statement

At The Challenge, the safety, wellbeing, and rights of every child, using our online and in person soccer training programmes, are our top priority. We are committed to providing a safe, supportive, and respectful online environment for all participants, particularly children and young people.

We operate in line with child protection legislation in the United Kingdom and the United States, and we are committed to safeguarding children from abuse, harm, and exploitation, whether online or offline.

2. Who This Policy Applies To

This policy applies to:

• All children and young people (under the age of 18) participating in our programmes.
• Parents, guardians, and carers of participating children.
• All staff, coaches, contractors, and volunteers who represent or act on behalf of [Your Organisation Name].
• Any third-party service providers involved in delivering content or support via our platform.

3. Legal Framework and Guidance

We comply with safeguarding legislation and guidance applicable in the jurisdictions we operate:

UK

• Children Act 1989 & 2004
• Working Together to Safeguard Children (2018)
• Keeping Children Safe in Education (KCSIE) (England)

USA

• Children's Online Privacy Protection Act (COPPA)
• State-specific child protection laws

 4. Our Safeguarding Commitments

We will:

• Treat all children with dignity and respect.
• Provide a safe and secure online training environment.
• Ensure all staff working with children are properly vetted, trained, and aware of their safeguarding responsibilities.
• Make it easy for children or parents to raise concerns.
• Take all concerns and allegations seriously and act promptly.
• Cooperate with child protection agencies and law enforcement when required.

5. Online Safety Measures

We recognise the unique safeguarding risks posed by digital platforms. We have implemented the following safeguards:

• Live sessions are monitored by at least two adults or recorded for safety and quality control.
• No private messaging is allowed between children and coaches.
• All staff undergo background checks (e.g. DBS in the UK and relevant checks in the USA).
• Children are instructed not to share personal details such as their location, phone number, or social media accounts.
• Parental supervision is encouraged during sessions for under-13s.
• All communication and training materials are age-appropriate, respectful, and inclusive.

6. Reporting Concerns

If you are a child, parent, coach, or other participant and you are concerned about:

• The wellbeing or safety of a child
• The behaviour of a staff member or another child
• Inappropriate content or interactions online

You can report your concern to our Designated Safeguarding Lead (DSL):

Name: Philip Albury
Email: support@prosocceritc.com
Available: Monday to Friday, 9am–6pm (local time)

In an emergency, contact your local child protection services or the police.

7. Responding to Concerns

We will:

• Acknowledge receipt of the concern within 24 hours.
• Take all concerns seriously and investigate thoroughly.
• Inform parents/carers if appropriate, unless doing so puts the child at further risk.
• Involve child protection agencies or law enforcement if required.
• Maintain strict confidentiality and protect the identity of those involved.

8. Vetting and Training

All staff, coaches, and volunteers who have contact with children must:

• Complete appropriate safeguarding training.
• Pass criminal background checks relevant to their country of operation.
• Adhere to our Code of Conduct and Online Safety Policy.
• Receive regular updates and refreshers in safeguarding best practices.

9. Data Protection and Privacy

We adhere to the data protection laws in the UK (UK GDPR) and USA (COPPA and other relevant laws). We will:

• Collect only the minimum data necessary.
• Require verifiable parental consent for users under 13 (as per COPPA).
• Securely store and restrict access to personal data.
• Allow parents/guardians to access, update, or request deletion of their child’s data.

10. Review of Policy

This policy will be reviewed annually or sooner if there are significant changes in our operations or safeguarding legislation.

Last updated: 19 September 2025
Next review due: 19 September 2026

11. Contact Us

For general safeguarding enquiries or to request a full copy of our Safeguarding Procedures, please contact:

Email: support@prosocceritc.com

Code of Conduct Policy

Effective Date: 19^th September 2025
Last Updated: 19^th September 2025

This Code of Conduct sets out the standards of behaviour expected from everyone involved in our online soccer training programme — including children, adults, parents/guardians, and coaches. Its purpose is to create a safe, respectful, and inclusive virtual environment for learning and participation, in accordance with safeguarding guidelines across the UK, Ireland, and the USA.

1.      For Participants (Children & Adults)

You MUST:

·         Join sessions on time and be prepared to take part.

·         Wear suitable sportswear and train in a safe, clear area.

·         Treat coaches and fellow participants with respect and courtesy.

·         Use appropriate and respectful language at all times (spoken and written).

·         Follow the coach’s instructions and ask if you don’t understand something.

·         Let a coach or staff member know if you feel worried, unsafe, or uncomfortable.

·         Log in using your real name.

·         Keep your camera on, where possible, to support engagement and safety.

 You MUST NOT:

·         Record, screenshot, or share any part of a session without permission.

·         Engage in any form of bullying, harassment, or discrimination.

·         Use or display inappropriate content, gestures, or language.

·         Join a session using someone else’s name or account.

·         Share session links, passwords, or access with anyone not enrolled.

 2.      For Parents/Guardians (If Participant is Under 18)

·         Make sure your child has a safe and clear space for training.

·         Support your child in setting up their device before each session.

·         Supervise or be nearby during sessions, particularly for younger children.

·         Encourage your child to follow this Code of Conduct.

·         Raise any concerns with The Challenge organisers as soon as possible.

·         Do not disrupt or intervene in sessions unless required for your child’s wellbeing.

 3.      For Coaches and The Challenge Staff

·         Plan and deliver sessions that are safe, inclusive, and age-appropriate.

·         Communicate with all participants in a professional, respectful, and friendly manner.

·         Maintain clear and appropriate boundaries, including avoiding private messaging outside official platforms.

·         Do not share personal contact information with participants or parents.

·         Comply with safeguarding legislation in the UK, Ireland, and USA at all times.

·         Keep records of attendance, concerns, and any incidents that occur.

·         Be mindful of cultural, linguistic, or accessibility needs of participants.

 4.      Online Safety & Privacy

All sessions will be held on secure, password-protected platforms.

Participant data will be managed in line with:

·         GDPR – United Kingdom

·         COPPA/FERPA – United States

Any breach of this Code may result in a participant being suspended or removed from The Challenge.

5.      Breaches of the Code

Failure to follow this Code of Conduct may lead to:

·         A verbal or written warning

·         Temporary removal from sessions

·         Permanent exclusion from The Challenge

·         Referral to appropriate safeguarding authorities in serious cases

 6.      Agreement & Acceptance

By joining and participating in this online soccer training programme, you confirm that you understand and agree to abide by this Code of Conduct.

7.      Contact Us

If you have any questions about this policy or need help, please contact:

Email: support@prosocceritc.com

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