Company Policies

Terms of Use

Effective Date: 13th July 2026
Last Updated: 13th July 2026

Welcome to The Challenge ("we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our website (www.thechallenge.com) and our online soccer training programme (The Challenge). The Challenge is available to individuals in the United Kingdom and the United States and is designed for both adults and children.

By accessing our website, creating an account, submitting payment, or permitting a child to participate, you agree to these Terms. If you do not agree, please do not use the Site or register for The Challenge.

1. Eligibility

• Adults (18 years and over) may register directly for The Challenge.
• For participants under 18, a parent or legal guardian must complete the registration process and give explicit consent for the child’s participation.
• By registering a child, the parent or guardian agrees to these Terms on behalf of the child.

2. The Challenge Description

The Challenge includes:

• On-demand video training
• Live online coaching sessions
• Downloadable training materials and fitness plans
• Optional Challenge At Home assessments or progress tracking tools

The content is accessible online through our secure portal after successful registration and payment.

3. Registration and Accounts

• Users must create an account to access The Challenge.
• Account holders are responsible for keeping their login credentials secure and for all activity under their account.
• For children, accounts must be managed by a parent or guardian.

We reserve the right to suspend or terminate accounts for any misuse or breach of these Terms.

4. Parental Consent (For Children Under 18)

For children under 18:

• A parent or legal guardian must give consent during the registration process.
• By registering, the parent/guardian certifies that the child is physically fit and able to participate in physical activities.
• It is the parent/guardian's responsibility to supervise the child’s participation in all online training.

We may request additional verification of parental authority where required by law (e.g. COPPA in the USA or GDPR-K in the UK).

5. Payments and Fees

• All Challenge fees are listed on the Site and must be paid in full at the time of registration.
• We accept payment via secure third-party processors (e.g., Stripe, PayPal).
• All prices are shown in the local currency for each region (GBP for UK, USD for USA).
• You agree to comply with the terms of the payment provider and to provide accurate billing information.

Refund Policy:
Refunds are only provided under limited circumstances, such as technical failure on our part or Challenge cancellation. 

For full information on Payments, Fees and our refund & cancellations and our Return Policy, please see our separate policies on our website

6. Access to Content

• Registered users will receive access to online content, which may include videos, PDF guides, and live session links.
• This content is for personal, non-commercial use only.
• You may not share, copy, record, or distribute any materials without our written permission.
• We reserve the right to revoke access for misuse or unauthorized sharing.

 7. Health Disclaimer and Assumption of Risk

• The Challenge involves physical exercise and fitness training.
• By participating, you (or your child) voluntarily assume all risks related to physical activity, including injury.
• You agree to consult a medical professional before beginning any fitness regime, particularly if there are pre-existing health concerns.
• We are not responsible for any injuries or health issues resulting from participation.

8. Conduct and Behaviour

All users must:

• Use the Site and The Challenge respectfully and lawfully.
• Avoid abusive, offensive, or disruptive behaviour in live sessions or community forums.
• Not harass, bully, or threaten coaches or other participants.

We reserve the right to suspend or terminate access for any user who violates this code of conduct.

9. Intellectual Property

• All Challenge materials (videos, documents, graphics, branding) are owned by us or our licensors and are protected by intellectual property laws.
• No rights are granted to you except for limited, personal access to the content for the duration of your subscription or enrolment.

•        Consent (e.g., for marketing or use of images)

Anti-Slavery and Human Trafficking Policy

Effective Date: 13th July 2026
Review Date:  Annually
Applies To: All users, suppliers, partners, and employees of The Challenge

1. Purpose

At The Challenge we are committed to preventing modern slavery, human trafficking, forced labour, and all forms of exploitation within our operations, partnerships, and supply chain. We believe in ethical conduct, fairness, and human dignity, and we take our responsibility seriously to ensure our platform and business practices do not contribute to such abuses.

2. Our Business

The Challenge is a programme dedicated to delivering soccer challenges, competitions, and community engagement for football enthusiasts. We are a digital platform delivering online programs and in-person training sessions through a trusted network of soccer club partnerships. While our physical supply chains are limited, we remain firmly committed to ethical sourcing and the fair, respectful treatment of everyone involved in our operations.

3. Our Commitment

We oppose all forms of modern slavery and human trafficking. Specifically, we will:

• Never knowingly engage with suppliers, partners, or contractors involved in modern slavery or human trafficking
• Require our suppliers and partners to comply with applicable anti-slavery laws
• Promote awareness of human rights within our organization and broader community
• Provide a safe and respectful platform for users, content creators, and collaborators

4. Risk Management & Due Diligence

While we consider our direct risk of modern slavery to be extremely low due to the nature of our business, we:

• Conduct reviews of suppliers and service providers where relevant (e.g., merchandise, event partners)
• Include anti-slavery clauses in new contracts and agreements where appropriate
• Monitor media and public records for any partner or supplier violations

5. Raising Concerns

We encourage anyone — users, staff, suppliers, or the public — to report any concerns related to slavery, trafficking, or unethical conduct associated with our platform. Reports can be made anonymously and will be treated seriously and confidentially.

To report a concern, contact:
Email:  support@prosocceritc.com

6. Legal Compliance

This policy is designed to comply with the following laws and frameworks related to the prevention of modern slavery and human trafficking:

• The UK Modern Slavery Act 2015
• The UN Guiding Principles on Business and Human Rights
• The U.S. Trafficking Victims Protection Act (TVPA) of 2000, and its subsequent Reauthorizations (TVPRA)
• The U.S. Federal Acquisition Regulation (FAR) 52.222-50, related to Combating Trafficking in Persons
• Section 307 of the U.S. Tariff Act of 1930, prohibiting the importation of goods made with forced or indentured labour
• Any other relevant local, national, or international laws applicable to our operations, partnerships, and supply chains

7. Policy Review

This policy will be reviewed annually or in response to major changes in law, regulation, or company operations.

Approved by: Philip Albury
Date: 13th July 2026

Accessibility Statement

Effective Date: 13th July 2026
Last Updated: 13th July 2026

At The Challenge we are committed to ensuring digital accessibility for people with disabilities. We are continually working to improve the user experience for everyone and apply the relevant accessibility standards to ensure our content is inclusive and user-friendly.

Measures to Support Accessibility

We take the following measures to ensure accessibility of The Challenge website:

• Include accessibility as part of our website design and development process
• Provide ongoing accessibility training for our team
• Conduct regular accessibility audits and user testing
• Use tools and standards like the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA

Accessibility Features

• Keyboard navigation compatibility
• Text alternatives for all images and non-text content
• Sufficient contrast between text and backgrounds
• Responsive design for all devices and screen sizes
• Video captions and transcripts (where applicable)
• Descriptive link text and headings for screen readers

Limitations & Alternatives

Despite our best efforts, some content may not yet be fully accessible. For example:

• Older video content may lack captions or transcripts
• Some third-party integrations or plugins may not fully meet accessibility standards

If you experience any issues or need alternatives to inaccessible content, please contact us using the information below.

Feedback & Contact

We welcome your feedback on the accessibility of our site. If you encounter any barriers or have suggestions for improvement, please reach out to us:

Email: support@prosocceritc.com
We aim to respond to accessibility inquiries within 2–3 business days.

Child Safeguarding Policy

Effective Date: 13th July 2026
Last Updated: 13th July 2026

1. Policy Statement

At The Challenge, the safety, wellbeing, and rights of every child, using our online and in person soccer training programmes, are our top priority. We are committed to providing a safe, supportive, and respectful online environment for all participants, particularly children and young people.

We operate in line with child protection legislation in the United Kingdom and the United States, and we are committed to safeguarding children from abuse, harm, and exploitation, whether online or offline.

2. Who This Policy Applies To

This policy applies to:

• All children and young people (under the age of 18) participating in our programmes.
• Parents, guardians, and carers of participating children.
• All staff, coaches, contractors, and volunteers who represent or act on behalf of The Challenge.
• Any third-party service providers involved in delivering content or support via our platform.

3. Legal Framework and Guidance

We comply with safeguarding legislation and guidance applicable in the jurisdictions we operate:

UK

• Children Act 1989 & 2004
• Working Together to Safeguard Children (2018)
• Keeping Children Safe in Education (KCSIE) (England)

USA

• Children's Online Privacy Protection Act (COPPA)
• State-specific child protection laws

 4. Our Safeguarding Commitments

We will:

• Treat all children with dignity and respect.
• Provide a safe and secure online training environment.
• Ensure all staff working with children are properly vetted, trained, and aware of their safeguarding responsibilities.
• Make it easy for children or parents to raise concerns.
• Take all concerns and allegations seriously and act promptly.
• Cooperate with child protection agencies and law enforcement when required.

5. Online Safety Measures

We recognise the unique safeguarding risks posed by digital platforms. We have implemented the following safeguards:

• Live sessions are monitored by at least two adults or recorded for safety and quality control.
• No private messaging is allowed between children and coaches.
• All staff undergo background checks (e.g. DBS in the UK and relevant checks in the USA).
• Children are instructed not to share personal details such as their location, phone number, or social media accounts.
• Parental supervision is encouraged during sessions for under-13s.
• All communication and training materials are age-appropriate, respectful, and inclusive.

6. Reporting Concerns

If you are a child, parent, coach, or other participant and you are concerned about:

• The wellbeing or safety of a child
• The behaviour of a staff member or another child
• Inappropriate content or interactions online

You can report your concern to our Designated Safeguarding Lead (DSL):

Name: Philip Albury
Email: support@prosocceritc.com
Available: Monday to Friday, 9am–6pm (local time)

In an emergency, contact your local child protection services or the police.

7. Responding to Concerns

We will:

• Acknowledge receipt of the concern within 24 hours.
• Take all concerns seriously and investigate thoroughly.
• Inform parents/carers if appropriate, unless doing so puts the child at further risk.
• Involve child protection agencies or law enforcement if required.
• Maintain strict confidentiality and protect the identity of those involved.

8. Vetting and Training

All staff, coaches, and volunteers who have contact with children must:

• Complete appropriate safeguarding training.
• Pass criminal background checks relevant to their country of operation.
• Adhere to our Code of Conduct and Online Safety Policy.
• Receive regular updates and refreshers in safeguarding best practices.

9. Data Protection and Privacy

We adhere to the data protection laws in the UK (UK GDPR) and USA (COPPA and other relevant laws). We will:

• Collect only the minimum data necessary.
• Require verifiable parental consent for users under 13 (as per COPPA).
• Securely store and restrict access to personal data.
• Allow parents/guardians to access, update, or request deletion of their child’s data.

10. Review of Policy

This policy will be reviewed annually or sooner if there are significant changes in our operations or safeguarding legislation.

11. Contact Us

For general safeguarding enquiries or to request a full copy of our Safeguarding Procedures, please contact:

Email: support@prosocceritc.com

Code of Conduct Policy

Effective Date: 13th July 2026
Last Updated: 13th July 2026

This Code of Conduct sets out the standards of behaviour expected from everyone involved in our online soccer training programme — including children, adults, parents/guardians, and coaches. Its purpose is to create a safe, respectful, and inclusive virtual environment for learning and participation, in accordance with safeguarding guidelines across the UK, Ireland, and the USA.

1.      For Participants (Children & Adults)

You MUST:

·         Join sessions on time and be prepared to take part.

·         Wear suitable sportswear and train in a safe, clear area.

·         Treat coaches and fellow participants with respect and courtesy.

·         Use appropriate and respectful language at all times (spoken and written).

·         Follow the coach’s instructions and ask if you don’t understand something.

·         Let a coach or staff member know if you feel worried, unsafe, or uncomfortable.

·         Log in using your real name.

·         Keep your camera on, where possible, to support engagement and safety.

 You MUST NOT:

·         Record, screenshot, or share any part of a session without permission.

·         Engage in any form of bullying, harassment, or discrimination.

·         Use or display inappropriate content, gestures, or language.

·         Join a session using someone else’s name or account.

·         Share session links, passwords, or access with anyone not enrolled.

 2.      For Parents/Guardians (If Participant is Under 18)

·         Make sure your child has a safe and clear space for training.

·         Support your child in setting up their device before each session.

·         Supervise or be nearby during sessions, particularly for younger children.

·         Encourage your child to follow this Code of Conduct.

·         Raise any concerns with The Challenge organisers as soon as possible.

·         Do not disrupt or intervene in sessions unless required for your child’s wellbeing.

 3.      For Coaches and The Challenge Staff

·         Plan and deliver sessions that are safe, inclusive, and age-appropriate.

·         Communicate with all participants in a professional, respectful, and friendly manner.

·         Maintain clear and appropriate boundaries, including avoiding private messaging outside official platforms.

·         Do not share personal contact information with participants or parents.

·         Comply with safeguarding legislation in the UK and USA at all times.

·         Keep records of attendance, concerns, and any incidents that occur.

·         Be mindful of cultural, linguistic, or accessibility needs of participants.

 4.      Online Safety & Privacy

All sessions will be held on secure, password-protected platforms.

Participant data will be managed in line with:

·         GDPR – United Kingdom

·         COPPA/FERPA – United States

Any breach of this Code may result in a participant being suspended or removed from The Challenge.

5.      Breaches of the Code

Failure to follow this Code of Conduct may lead to:

·         A verbal or written warning

·         Temporary removal from sessions

·         Permanent exclusion from The Challenge

·         Referral to appropriate safeguarding authorities in serious cases

 6.      Agreement & Acceptance

By joining and participating in this online soccer training programme, you confirm that you understand and agree to abide by this Code of Conduct.

7.      Contact Us

If you have any questions about this policy or need help, please contact:

Email: support@prosocceritc.com

Cookie Policy

Effective Date: 13th July 2026
Last Updated: 13th July 2026

Welcome to The Challenge (www.thechallenge.com the “Website”). This Cookie Policy explains how we use cookies and similar technologies to recognise you when you visit our site, and how you can control them.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help make the website function effectively, remember your preferences, and improve your overall experience. Cookies may also be used for analytics, advertising, and social media integration.

We also use similar technologies like scripts and web beacons. For simplicity, all these technologies are referred to collectively as “cookies.”

2. Types of Cookies We Use

a) Strictly Necessary (Technical/Functional) Cookies

These cookies are essential for the proper functioning of our website. They enable core features like secure login, page navigation, and access to protected areas.

We do not require your consent to place these cookies, but you can disable them in your browser settings. However, this may affect how the site functions.

Examples include:

• Session cookies
• Security and authentication cookies

b) Analytical/Performance Cookies

These cookies help us understand how users interact with our website (e.g. which pages are visited most often) so we can improve the site’s performance.

We only place these cookies with your consent.

Examples may include:

• Google Analytics (IP anonymised where required)
• Hotjar or other session analytics tools

 c) Marketing and Tracking Cookies

These cookies are used to build user profiles, deliver personalised content, and track browsing behaviour across websites. They help us show relevant adverts and promotions.

These cookies are only set with your explicit consent.

Examples:

• Facebook Pixel
• Google Ads
• LinkedIn Insight Tag

d) Social Media Cookies

We may integrate social media platforms (e.g. Facebook, Twitter, LinkedIn, WhatsApp) using “share” or “like” buttons. These services may set cookies via embedded code that allows them to collect data about your interactions with our site, even if you don’t click the button.

Please review the privacy policies of each social media provider for details on how your data is handled:

• Facebook
• Twitter/X
• LinkedIn
• WhatsApp

3. Managing Your Cookie Preferences

When you first visit our website, you will see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

You can also manage or withdraw your consent at any time by clicking on the reject button on the cookies preference banner. You can also disable cookies in your browser settings. However, some site features may not function properly as a result.

 4. Children’s Privacy

As our programmes serve children and young people, we ensure that:

• No tracking cookies are used for users under the age of 13 without verifiable parental consent, in accordance with the Children’s Online Privacy Protection Act (COPPA).
• Cookie usage complies with UK GDPR requirements for children’s data.

5. Your Data Protection Rights

You have the right to:

• Know why and how your data is collected and used
• Access your personal data
• Request correction or deletion of your personal data
• Withdraw consent at any time
• Transfer your data to another provider
• Object to the processing of your data

To exercise these rights, contact our Data Protection Officer (DPO):

Email:  support@prosocceritc.com

We may require proof of identity before fulfilling certain requests. All valid requests will be responded to within one calendar month.

We reserve the right to refuse or charge a reasonable fee for requests deemed excessive or unfounded, as permitted by data protection law.

6. Complaints

If you are unhappy with how we use your data or handle your cookie preferences, please contact us directly at support@prosocceritc.com. For full information on making a complaint, please see our Complaints Policy on our website.

If you are not satisfied with our response, you have the right to lodge a complaint with your relevant supervisory authority:

• UK: Information Commissioner's Office (ICO) – https://ico.org.uk/make-a-complaint
• USA: Federal Trade Commission (FTC) – https://reportfraud.ftc.gov/

7. Contact Us

For any questions about this Cookie Policy or your data rights, contact:

Email:  support@prosocceritc.com

 8. Policy Updates

We may update this Cookie Policy to reflect legal changes or improvements to our service. The latest version will always be available on this page. Please revisit regularly to stay informed.

Online Safety Policy

Effective Date: 13th July 2026
Last Updated: 13th July 2026

1. Policy Statement

At The Challenge, we are committed to ensuring a safe, respectful, and secure online environment for everyone using our soccer training programmes — especially children and young people.

This policy outlines how we protect users from online risks and uphold digital safety standards across the United Kingdom and the United States.

2. Who This Policy Applies To

This policy applies to:

• Children and young people participating in our online training programmes
• Parents and guardians
• Adult participants
• All staff, coaches, volunteers, and contractors
• Any third-party service providers operating on our digital platforms

3. Our Online Safety Objectives

We aim to:

• Protect all users, especially minors, from exposure to harmful content, online abuse, and exploitation
• Ensure safe communication practices between staff and participants
• Promote responsible and respectful online behaviour
• Comply with relevant laws in all regions of operation
• Respond swiftly and effectively to online safety concerns

4. Legal Frameworks

We comply with the following laws and guidance:

UK

• Children Act 1989 & 2004
• Online Safety Act 2023
• UK GDPR
• Keeping Children Safe in Education (KCSIE)

USA

• Children’s Online Privacy Protection Act (COPPA)
• State-specific online safety and child protection laws
• Communications Decency Act (Section 230)

5. Safe Use of Technology

a) Platforms and Tools

• All training content is delivered through secure platforms
• Live sessions are either moderated by two adults or recorded for transparency and review
• We use secure login and authentication processes to protect user access

b) Privacy Settings

• Children’s accounts have restricted communication features
• Profiles are private by default; children cannot publicly display personal information
• No geolocation or tracking features are enabled for child users

6. Communication Guidelines

We enforce strict controls on how staff interact with users:

• No private 1-on-1 messaging between staff and child participants
• All communication is done through official platforms with moderation tools
• Any outside communication (email, social media) is prohibited unless approved by parents/guardians and management
• Coaches are trained in professional digital conduct

7. Parental Involvement

We encourage parents and guardians to:

• Supervise sessions where possible, especially for children under 13
• Use parental controls on devices used for training
• Report any concerns via our dedicated safeguarding or safety contact channels
• Review our Child Safeguarding Policy and Privacy Policy

8. Content Moderation and User Conduct

We do not tolerate inappropriate behaviour or content. This includes:

• Harassment or bullying
• Sharing of offensive or explicit material
• Hate speech or discriminatory language
• Solicitation or grooming behaviour
• Use of the platform for any illegal or unauthorised purpose

Enforcement Actions May Include:

• Immediate suspension of access
• Notification to parents/guardians
• Reporting to law enforcement or child protection agencies
• Permanent banning from our services

9. Data Privacy and Protection

We handle all data in line with:

• UK GDPR (for UK users)
• COPPA and state privacy laws (for US users)

Key points:

• We collect the minimum necessary data
• Parental consent is required for users under 13
• Users and parents can request access, correction, or deletion of personal data
• All data is encrypted and stored securely

For more details, see our Privacy Policy.

10. Reporting Concerns

If you see or experience anything unsafe or inappropriate online while using our services, please report it to:

Online Safety Officer: Philip Albury
Email: safety@yourdomain.com
All reports will be handled confidentially and in line with our safeguarding procedures.

11. Training and Monitoring

We provide:

• Regular online safety training for all staff and coaches
• Internal monitoring and moderation of live and recorded sessions
• Audits of user activity logs to ensure compliance with safety standards
• Ongoing updates to this policy in line with changing laws and technology

12. Review of Policy

This Online Safety Policy is reviewed annually, or sooner if necessary. Our most up to date version of this policy will be displayed on our website.

13. Contact Us

For any online safety enquiries or concerns, please contact:

Email: support@prosocceritc.com

Payments, Fees, Refunds & Cancellation Policy

Effective Date: 13th July 2026
Last Updated: 13th July 2026

This Payments, Fees, Refunds and Cancellation Policy applies to all purchases made through The Challenge website (www.thechallenge.com), including online soccer training programmes for children in the UK and the USA.

 1. General Policy

We aim to provide a high-quality, flexible, and engaging training experience. However, we understand that plans can change. This policy outlines your rights and responsibilities regarding payments, cancellations, and refunds.

2. Payments and Fees

• All Challenge fees are clearly stated on the website and are payable in full at the time of purchase, unless otherwise indicated.
• Payments are processed securely through trusted third-party payment gateways such as Stripe. You agree to be bound by their terms and conditions when making a purchase.
• Prices are shown in local currencies depending on your location:
• GBP (£) for users in the United Kingdom
• USD ($) for users in the United States
• When your payment is processed, the full amount will be taken as a single transaction. However, on your statement the amount processed will be split between the club of your choice for participation and The Challenge for the use of the online platform.
• You are responsible for any transaction fees, currency conversion charges, or taxes that may apply depending on your payment method and location.
• Access to The Challenge will only be granted once full payment is successfully received.

 3. One-Time Purchases

This includes individual purchases such as:

• On-demand training courses or packages
• Live or pre-recorded training sessions
• Skill assessments or downloadable materials

Refund Eligibility

You may request a refund if all of the following apply:

• You contact us up to the commencement date of any purchased programme
• You have not accessed more than 20% of the course content
• You provide a valid reason (e.g., accidental purchase, technical issue)

No refunds will be issued after the purchased programme or once substantial content access has occurred.

5. Child/Parent-Specific Refunds

For The Challenge involving children under 18:

• Refund requests by a parent or guardian follow the same rules outlined above.
• If a child is withdrawn for verified medical reasons (e.g., injury), a full or partial refund or credit may be offered at our sole discretion.
• Requests must include relevant documentation (e.g., doctor’s note).

 6. Live Sessions and Missed Events

• We do not offer refunds for missed live training sessions, unless the absence is due to a verifiable technical issue on our end.
• If we cancel or reschedule a live event, you will be notified and offered a makeup session, credit, or partial refund.

 7. Technical Issues

If you are unable to access The Challenge due to a technical issue:

• You must report the issue to support@prosocceritc.com within 48 hours.
• If the issue is confirmed to be caused by us and cannot be resolved within a reasonable timeframe, you may be eligible for a refund or credit.

8. Shop Purchases

For purchases made through our online shop by customers residing in the United Kingdom or the United States:

• Full payment is required at the time of purchase using one of our accepted payment methods.
• All prices are displayed in the applicable currency and include taxes where required by law, unless otherwise stated.
• Refunds are available for eligible items returned in accordance with our Returns Policy.
• To qualify for a refund, items must be returned unused, in their original condition, and with all original packaging, unless the item is defective, damaged, or not as described.
• Refund requests must be made within the return period specified in our Returns Policy.
• Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
• Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
• Shipping and handling charges are non-refundable unless the return is due to our error or the item is faulty, defective, or not as described.
• We reserve the right to refuse a refund where the returned item does not meet the conditions of our Returns Policy, except where prohibited by applicable consumer protection laws.
• Customers in the United Kingdom and the United States retain all statutory rights available under the consumer protection laws applicable in their jurisdiction. Nothing in this policy limits or excludes those rights.

9. How to Request a Refund

To request a refund, please contact our support team by email:

support@prosocceritc.com

Please include:

• Full name and email used during registration
• Order number or receipt
• Reason for refund request
• Confirmation of whether any content was accessed

We aim to respond within 5 business days of receiving your request.

 11. Exceptions

We reserve the right to decline a refund request if:

• There is evidence of fraud or abuse
• Refund requests are made repeatedly or dishonestly
• You have violated our Terms of Use or Code of Conduct

 12. Legal Rights

This policy is aligned with consumer protection regulations applicable in your country of residence:

• United Kingdom: Consumer Contracts Regulations 2013
• USA: Federal and applicable State consumer protection laws

This policy does not limit your statutory rights.

 13. Contact Us

If you have any questions about this policy or need help with a payment issue, please contact:

Email: support@prosocceritc.com

Returns Policy

Effective Date: 13^th July 2026

Last Updated: 13^th July 2026

We want you to be satisfied with every purchase you make through our online shop. This Returns Policy explains your rights and our procedures for returning products purchased by customers in the United Kingdom ("UK") and the United States of America ("USA").

1. Right to Return

If you are not completely satisfied with your purchase, you may return eligible items in accordance with this policy.

UK Customers

If you are purchasing as a consumer in the UK, you have the legal right to cancel your online order within 14 days of receiving your goods without giving a reason under the Consumer Contracts Regulations 2013, subject to any statutory exceptions.

After notifying us of your cancellation, you must return the goods within 14 days.

USA Customers

Customers in the USA may return eligible items within 30 days of delivery unless a different period is stated on the product page or at checkout. Consumer rights may vary depending on your state of residence.

2. Eligibility for Returns

To qualify for a return, the item must:

·         Be returned within the applicable return period.

·         Be unused, unworn, and in its original condition.

·         Include all original packaging, accessories, manuals, and labels where applicable.

·         Be accompanied by proof of purchase.

We reserve the right to reduce or refuse a refund where an item has been handled beyond what is reasonably necessary to inspect it, except where required by law.

3. Items That Cannot Be Returned

Unless faulty, damaged, or otherwise required by law, we cannot accept returns of:

·         Personalised or custom-made products.

·         Gift cards or vouchers.

·         Downloadable digital products after access or download.

·         Perishable goods.

·         Health, hygiene, or personal care items that have been opened or used.

·         Items damaged through misuse or improper handling after delivery.

4. Faulty, Damaged or Incorrect Goods

If your order arrives:

·         Damaged;

·         Faulty;

·         Defective; or

·         Different from what you ordered, please contact us as soon as reasonably possible and provide your order number together with photographs of the issue where appropriate.

Where required by applicable law, we will provide an appropriate remedy, which may include:

·         A replacement;

·         A repair;

·         A full or partial refund.

5. How to Return an Item

To request a return:

·         Contact our customer support team with your order number and reason for the return.

·         Wait for confirmation and return instructions.

·         Package the item securely.

·         Return the item using the instructions provided.

We recommend using a tracked postal or courier service and retaining proof of postage, as we cannot accept responsibility for items lost during return transit.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or we have made an error.

Original delivery charges are refundable only where required by applicable law or where we have supplied faulty or incorrect goods.

7. Refunds

Once your returned item has been received and inspected:

·         We will notify you whether your return has been approved.

·         Approved refunds will be issued using the original payment method wherever possible.

·         Refunds are generally processed within 10 business days after approval, although your bank or payment provider may take additional time to credit your account.

8. Exchanges

Where available, exchanges may be offered for the same item in a different size, colour, or replacement product, subject to stock availability.

9. Consumer Rights

Nothing in this Returns Policy excludes, limits, or affects any statutory rights you may have under applicable consumer protection laws.

For UK consumers, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For customers in the USA, this policy is intended to comply with applicable federal and state consumer protection laws. Where state law provides greater rights than those described in this policy, those legal rights will prevail.

10. Contact Us

If you have any questions about this Returns Policy or wish to request a return, please contact us:

Email: support@prosocceritc.com

Complaints Policy

Effective Date: 13^th July 2026
Last Updated: 13^th July 2026

1. Purpose

At The Challenge, we are committed to delivering exceptional soccer training experiences for children and adults across the UK and the USA. We value all feedback, positive and negative as it helps us improve our services. This Complaints Policy outlines how you can raise concerns or complaints and how we will handle them.

2. Scope

This policy applies to all participants, parents/guardians, and users of our online services. It covers:

•         Service quality or delivery
•      Conduct of staff, coaches, or programme representatives
•      Programme content or accessibility
•      Billing, subscriptions, or technical issues on the website
•      Child safety or safeguarding concerns

Should you have a complaint regarding any in person training, this should be directed towards your chosen club in the first instance but feel free to reach out to us, should you wish to do so.

3. How to Make a Complaint

You can make a complaint by contacting us via one of the following methods:

Email: support@prosocceritc.com

Please include:

•          Your full name and contact details
•          Details of the issue, including relevant dates
•          Names of any individuals involved (if applicable)
•          Any supporting evidence (screenshots, receipts, etc.)

·         If you are under 18, please ask a parent or guardian to submit the complaint on your behalf.

4. Complaints Handling Procedure

We aim to handle all complaints promptly, fairly, and with confidentiality.

Stage 1: Acknowledgement

We will acknowledge your complaint within 7 working days of receipt.

Stage 2: Investigation

We will conduct an internal investigation, which may involve speaking to relevant staff or reviewing digital records.

For child protection or safeguarding complaints, we will follow local legal obligations and refer to appropriate agencies if necessary.

Stage 3: Response

You will receive a formal response within 10 working days of complaint acknowledgement. If more time is needed, we will let you know.

Stage 4: Escalation

If you are not satisfied with the outcome, you may request a review by a senior manager or director.

In the UK unresolved issues may be escalated to a relevant regulatory body such as the Consumer Ombudsman or Advertising Standards Authority.

In the USA, you may contact local State Consumer Protection Offices.

5. Safeguarding and Child Protection

If your complaint relates to the welfare or safety of a child, it will be treated as a priority issue and escalated immediately in line with our Safeguarding Policy and local laws in each country.

6. Confidentiality

All complaints will be handled confidentially, and information will only be shared with those directly involved in the investigation. We comply with the UK GDPR and US data privacy regulations (including COPPA where applicable).

7. Record Keeping

We keep a record of all complaints and how they were resolved. These records are stored securely and used to improve our services.

8. Contact Us

If you have any questions about this Complaints Policy, please contact us at:

Email: support@prosocceritc.com

9. Policy Updates

This Complaints Policy may be updated from time to time. The most recent version will always be available on our website.